Fish tales richmond hill9/26/2023 ![]() Our paging system is a text when ready system, meaning that we take our guest phone numbers and when a table is available, we text the guest to let them know. Nothing makes me madder but in this case it's different. As far as the texting goes, you are right. Because we were so short staffed I instructed my hostesses to stagger the seating of tables so our kitchen would not crash. I understand perception is reality but I would like to explain our reality on the 23rd. We don't have the work force by numbers that Chatham County has so we hire a lot of high school kids. Of course, they all needed that night off so we were extremely short staffed. We employee a total of 16 high schoolers. You'll be clade to know that the kitchen manager that was here prior to August 17 is back with us as our kitchen manager. We knew that this could hurt us in the short term but had to bit the bullet for the sake of long term improvement. Five days prior to your visit we made a management change in our kitchen and parted ways with a total of four kitchen employees. Having said that, management has been an issue. I have had the same GM for three years so when your earlier visits were great, he was running the ship then as well. I would like to address your concerns and everything you have mentioned is correct and completely understand your frustration. Hello Clay, Thank you for continuing to give us a chance and we appreciate your business. In the meantime, we have all agreed to take a break and not return to Fish Tales and give the owner time to address the problems. While our last few visits were disappointing, we sincerely hope someone addresses these issues and returns to the wonderful place it once was. ![]() These situations usually point to management. The bottom line, this restaurant is very inconsistent, in both food quality and service. There were several other issues encountered that evening, none of which are worth mentioning here. We notified the server and she removed them from the table and deleted the charge from our check. Our family enjoys steamed crab legs and order them several times a month at restaurants we frequent. For what it is worth, we are not novices when it comes to steamed crab legs. I too examined the crab and encountered a foul odor and the taste was disgusting. My wife ordered steamed crab legs and when delivered encountered a strange smell and texture. The server returned and informed me that this selection was not available, that only the steamed oysters were available, the ones you shuck yourself. I ordered the Beinville Oysters on the 1/2 shell as an appetizer. ![]() Not sure when that would have happened had I not spoke up and suggested she help us. She immediately put the cell phone away, cleared the table and seated my family. Finally, she looked up and asked me if I needed anything and I very politely replied "yes, for someone to clear those tables and seat my family". I tried to speak with the young lady at the desk but was unable to get her attention because she was busy texting with someone. I observed several open tables that needed to be cleared. After 30 minutes, I checked back with the lady who signed us in. No problem for there is always something to do outside. Upon arriving we were informed that it would be a 20 to 30 minute wait. Our last visit was on Friday, March 23, 2018. We made excuses each time concluding everyone has an off day. The last 5 or 6 times here, we experienced issues with the food, the service and/or our order. Recently, our experiences at Fish Tales have not been good. Once relocating to Richmond Hill we have dined at Fish Tales too many times to list. This experience was very helpful in our effort to convince our teenage daughters and grandmother that our move was going to be a good one. Each of them met and talked with local residents. Our children and my Mother in Law loved the setting, the food and the service. We returned in a couple of weeks and made sure Fish Tales was our first stop for dinner. We were excited to tell our family and share the experience with them on our next trip to Richmond Hill. During our wait for a table, we met several people, all friendly and interesting to speak with. It quickly became apparent that we had made the correct decision and found the food and service to be excellent. ![]() The restaurant and bar area was packed and we waited about 30 minutes for a table. A local business person recommended Fish Tales for dinner so we gave it a try. One of first visits to Fish Tales was on a Friday evening in June 2017. Prior to relocating, we visited the area frequently to become familiar with the local setting and surroundings. Our family relocated to Richmond Hill in August of 2017.
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